HOW AND WHERE TO TRACK YOUR PACKAGE:
If you are located in the USA, please use the USPS tracking system:
https://www.usps.com/manage/
If you are outside the USA, please use Parcels App:
https://parcelsapp.com/en
The tracking information is usually updated around 3-5 days after the shipment date.
IMPORTANT NOTE:
For non-supplement products (items that are not considered as supplements or vitamins), we ship out to all countries around the world except India (Due to shipping restrictions). But for supplement products, we can only ship out to the countries listed below. If you want to order supplements, please read through this entire page to find out if we can ship out to your country.
SHIPPING TIMEFRAMES AND RATES FOR SUPPLEMENT PRODUCTS ONLY
USA Shipping (2 - 7 business days)
Shipping is based on weight brackets up to 50lb, with additional rates for Alaska & Hawaii, Puerto Rico and US Virgin Islands:
Domestic (USA) orders are charged a flat rate of $4.95, no matter your location. If your order is above $59, then you'll be eligible for our free shipping promo.
Estimated delivery time is 2-7 business days. Delays may occur due to Covid-19 precautionary measures.
International Shipping
Option 1: Standard shipping (7 - 14 business days)
Option 2: UPS Express International (2-5 business days)
Our international shipping rates do not include local duties and taxes. This means that you, the customer, will be responsible for paying any necessary taxes before delivery.
Please take a look at the shipping rates and delivery times below:
ASIA Group includes only China, Hong Kong SAR, Japan, Malaysia, Qatar, Singapore, Taiwan, United Arab Emirates, South Korea
EUROPE Group includes only Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Malta, Netherlands, Poland, Portugal, Romania, Sweden, United Kingdom, and Switzerland.
Unfortunately due to local restrictions we can not ship supplements to Mexico, Spain, Greece, Thailand, Russia, Ukraine, Argentina, Peru, Nepal, and Indonesia.
Supplements containing CBD can not be shipped to Australia, Canada, Germany.
Unguaranteed services include:
|
USPS First Class Mail |
Deliver between 1-3 business days. Claims cannot be filed for these. |
|
USPS Priority Mail |
Deliver between 1-3 business days. Claims for these services cannot be filed until 15 days past scheduled delivery. |
|
UPS Worldwide Economy |
Deliver between 12 -15 business days AFTER the master carton has reached the distribution center and the smaller packages have begun their independent travel. Claims cannot be filed for these. |
Guaranteed services include:
|
UPS Saver |
Deliver between 1-3 business days. |
|
UPS Worldwide Expedited |
Deliver between 2-5 business days. (Excluding Australia. For Australia, any carrier is 2 weeks minimum). |
TRACKING
To track your order, you may click on any of these following tracking websites and paste your tracking number which we will be sending to you via email as soon as your order is fulfilled. If one of these tracking sites doesn't work or does not provide you any tracking information, please use another one. If you're still unable to track your package after using all of the provided tracking sites, please contact us at nuponoservice@gmail.com so we can help.
Disclaimer:
Information provided by Nupono is provided AS IS, may not be current, and does not constitute legal advice. In no event shall Nupono be liable for any errors in the information made available in the following shipping document. Selection and completion of required forms for any given shipment is the sole responsibility of the shipper. All shipments are subject to the Nupono Shipping Policy in effect at the time of shipping from the country of origin.
Nupono is utilizing information provided on the partner carrier website and is not responsible for the interpretations of regulations by variable customs agents.